Xiamen Airlines wins APEX World-Class Airline award again, only Chinese airline honored

LOS ANGELES, Oct. 31, 2024 ~ Xiamen Airlines, a leading Chinese airline, has once again been recognized as a top performer in the global aviation industry. On October 30, local time, the airline was honored with the prestigious "World-Class Airline" award for the third time at the annual APEX (Airline Passenger Experience Association) Awards Ceremony in Los Angeles, USA.

As the only Chinese airline to make the list, Xiamen Airlines joins the ranks of ten globally renowned airlines, including KLM Royal Dutch Airlines, Qatar Airways, Singapore Airlines, Turkish Airlines, and All Nippon Airways. This recognition is a testament to Xiamen Airlines' commitment to providing exceptional service and experiences for its passengers.

In addition to winning the "World-Class Airline" award, Xiamen Airlines also claimed the top individual honor of the night: the "Best Cabin Service in the World" award. This further solidifies their position as a leader in customer service within the aviation industry.

APEX is one of the most authoritative professional organizations in the global airline service industry. Their annual awards are based on comprehensive evaluations using vast amounts of feedback from real passengers. The criteria cover service quality, safety standards, and customer experience. Winning the "World-Class Airline" title signifies global recognition of an airline's professionalism and excellence and serves as a gold standard for service in the industry.

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At the award ceremony, Xiamen Airlines' General Manager, Xie Bing, accepted the award and delivered a speech on behalf of his team. He attributed their success to the trust and support of their passengers and summarized Xiamen Airlines' service philosophy with what he calls "the 3 Cs": Customer Experience, Corporate Culture, and Caring for Earth.

Xie emphasized that Xiamen Airlines has always prioritized passenger experience with corporate culture as its foundation. The airline strives for excellence in both safety operations and service quality while actively promoting sustainable development on a global scale.

This is the third consecutive year that Xiamen Airlines has received this prestigious international accolade, reflecting its outstanding efforts in safety, service, and sustainability. The airline has continuously strengthened its safety management system, setting industry benchmarks with its exceptional safety record.

The award for "Best Cabin Service in the World" is largely due to Xiamen Airlines' consistent high standards in service quality. Signature service brands such as "XiamenAir Tianji," "XiamenAir Lushang," and "Chef XiamenAir" have garnered praise from many passengers for exceeding expectations.

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In recent years, Xiamen Airlines has also made significant strides in promoting sustainable development. The airline has developed a comprehensive system that includes green fleet, green infrastructure, and green travel initiatives. As a result of their efforts, they have been invited to participate in themed events hosted by the United Nations and the International Air Transport Association (IATA), where they have shared innovative practices such as the Xiamen Airlines SDGs City Crossing Race, the "United Dream" aircraft, and the "My Family" IP initiative. These initiatives demonstrate their commitment to sustainability and making a positive impact on the environment.

Overall, Xiamen Airlines' recognition as a top-performing airline by APEX is well-deserved and serves as a testament to their dedication to providing exceptional service while also prioritizing safety and sustainability.

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