Duke Energy continues rebuilding power grid in South Carolina upstate and North Carolina mountains, service restored to nearly 1.6 million customers impacted by Helene

CHARLOTTE, N.C., Oct. 1, 2024 ~ As the Carolinas continue to recover from the devastating effects of Hurricane Helene, Duke Energy's dedicated team of lineworkers, tree trimmers, and state department of transportation workers are working tirelessly to restore power to affected customers. The historic damage caused by the hurricane has left hundreds of thousands without electricity, but Duke Energy is committed to restoring power as quickly and safely as possible.

According to Jason Hollifield, Duke Energy storm director for the Carolinas, the extent of the destruction in the region is unprecedented. He expressed gratitude for the support and assistance from local and state government partners in gaining access to hard-hit areas so that repairs can be made.

The latest update from Duke Energy at 4 p.m. shows significant progress in power restoration efforts. In South Carolina, 566,000 customer outages have been restored, leaving 363,000 customers in the upstate still without power. In North Carolina, 1 million customer outages have been restored with 284,000 customers in the mountain region still waiting for their electricity to be restored.

Overall, Duke Energy has successfully restored nearly 1.6 million customer outages in the Carolinas since Helene hit. The company expects to restore a majority of the remaining 648,000 customer outages by Friday night. However, some areas may experience longer wait times due to inaccessibility or severe damage to infrastructure.

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To keep customers informed and updated on power restoration efforts, Duke Energy has provided resources such as an outage map and alerts on their website (duke-energy.com). They also remind customers about generator safety and provide information on their power restoration process.

Duke Energy (NYSE: DUK), a Fortune 150 company based in Charlotte, N.C., is one of America's largest energy holding companies. With electric utilities serving 8.4 million customers across six states and natural gas utilities serving 1.7 million customers across five states, Duke Energy is committed to a clean energy transition. The company has set ambitious goals to achieve net-zero methane emissions from its natural gas business by 2030 and net-zero carbon emissions from electricity generation by 2050. This includes investing in cleaner generation sources such as renewables, natural gas, and nuclear power.

For more information on Duke Energy and their efforts to provide reliable, affordable, and accessible energy, visit their website or follow them on social media platforms such as X, LinkedIn, Instagram, and Facebook. Additionally, their online platform "illumination" shares stories about the people and innovations driving their energy transition.

In case of any power outages or emergencies, customers can contact Duke Energy's 24-hour hotline at 800.559.3853 for assistance.

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