Google Business Messages - Engage with customers where and when they need it. Provide a conversational experience directly from Google Search and Maps

CHICAGO - EntSun -- What is Google Business Messages?

When customers search for a business on Google website or Google Maps, it shows the result with a lot of information about the business such as address, business hours, reviews, posts etc. Once Google Business Messages is enabled for a business, the result will also show a chat icon using which the customer can start conversation with the business immediately. Customer doesn't have to install or use any other app for this communication.

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How does it help your business?

For the customers it's very convenient to start a conversation with a business from the same place they found it. Given people usually search for businesses on Google, conversation with the business right after the search makes it easier for the customer.

Over 5.5 billion searches happen on Google Search every day. With Google's Business Messages, your brand can be there to help answer your customer's questions, the moment they have them. On Google's Business Messages, customers initiate the conversation whenever it's convenient for them. Conversations take place on a Google messaging surface available on iOS and Android.

Create and add value during the complete customer journey with rich features, from discovery to the purchasing moment. Use carousels & cards for richer engagement, smarty reply chips for quicker responses, or chatbot capabilities and smart automation to provide personalized on demand support.

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Whichever business is ready to engage customers on a platform with such a massive user base has an advantage over a business that doesn't.

Sociocs is a Google Business Messages partner 🤝

Google selects companies with experience in enabling Google Business Messages as their partners. Sociocs is proud to be a partner. Check out the partner list.

Once you connect your Google Business on Sociocs, it will enable chat button for your business on various Google platforms, and you will be able to handle conversations coming from Google Search and Google Maps in the same inbox as many other channels (like text messages, Facebook Messenger, Google Reviews etc).

Sociocs is a FREE tool for your business. Sign up on our website. Don't forget to download the mobile app for on-the-go access.