cXm Professionals Association Certification Commission Expands Professional Certification Program for the Modern Customer Communications Profession

ATLANTA - EntSun -- The cXm Professionals Association (CXMPA) Certification Commission today announced the expansion of its Professional Certification Program to recognize expertise across three complementary disciplines: Documents, Customer Communications, and Communications Experiences.

The program builds on the Electronic Document Professional (EDP) certification and introduces two additional certifications: Customer Communications Management Professional (CCMP) and Communications Experience Management Professional (CXMP).

Together, EDP, CCMP, and CXMP recognize how professional responsibilities have expanded from managing documents to managing customer communications across print, digital, and emerging channels, and increasingly the connected experiences those communications create.

The certifications represent complementary disciplines, not successive levels. Professionals may pursue one, two, or all three based on their experience, responsibilities, and career focus.

Three Professional Certifications

The Electronic Document Professional (EDP) certification recognizes broad knowledge and practical expertise across document systems, composition, production, output management, print and digital delivery, archiving, and postal optimization.

The Customer Communications Management Professional (CCMP) certification recognizes expertise in managing customer communications across print, digital, and emerging channels, including strategy, content, governance, personalization, compliance, workflow, operations, and optimization.

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The Communications Experience Management Professional (CXMP) certification recognizes expertise in designing, governing, delivering, measuring, and improving communications experiences, including experience design, journey and interaction orchestration, personalization, preferences, accessibility, customer feedback, and analytics.

All three certifications are vendor-neutral and share a common competency framework. The CXMPA Skills Matrix provides a structure for demonstrating professional depth and breadth while allowing evaluations to focus on the responsibilities, judgment, contributions, and outcomes relevant to each discipline.

CXMPA will introduce the expanded program September 24 during Building the Future Workforce: Career Paths in Print, Mail & Customer Communications at PRINTING United Expo in Las Vegas.

Event At a Glance

What	Building the Future Workforce: Career Paths in Print, Mail & Customer Communications
When	Thursday, September 24, 2026, at 12 PM
Where	Printing United 2026, Room N120, Las Vegas Convention Center, Las Vegas, NV
Who Should Attend	Emerging professionals, students, in-plant operations, mailing and fulfillment organizations, commercial printers, enterprise communications professionals, technology providers, and educators.
Learn More	cxmpa.org/certifications

The sessions are presented as part of CXMPA's support for PRINTING United Student Day. The discussion will explore career paths across production, print, mail, customer communications, and communications experience disciplines, including how professionals can continue to develop and demonstrate expertise as their careers evolve.

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About cXm Professionals Association (CXMPA)
The cXm Professionals Association advances the customer communications profession and the disciplines of Customer Communications Management (CCM) and Communications Experience Management (CXM). CXMPA brings together enterprise professionals, service providers, technology partners, and industry leaders through industry education, professional certification programs, professional development, networking, collaboration, and recognition. Learn more at cxmpa.org.