Venbrook and Cognizant Partner to Modernize Claims Processing for Insurance Carriers

LOS ANGELES and TEANECK, N.J., Sept. 17, 2025 ~ Venbrook Group, LLC and Cognizant have joined forces in a new strategic partnership aimed at revolutionizing the property and casualty claims process. The two companies announced today a new insurance claims processing services agreement that will utilize advanced technology to create efficiencies and reduce costs for insurance carriers.

Venbrook, known as one of the fastest-growing P&C claims Third-Party Administrators (TPA) and private insurance brokerages in the U.S., will work alongside Cognizant, a leading provider of services and go-to-market partner. This collaboration expands on their existing relationship and aims to meet the growing demands of the TPA market.

The partnership will include an innovative, agentic AI-powered TPA claims solution that has been co-developed by both companies. This solution will digitize key components of the claims process value chain for P&C insurance carriers. According to Allied Market Research, the TPA market is expected to reach approximately $795 billion by 2032.

Under this agreement, Cognizant will provide Venbrook with claims processing, policy administration, financial operations, and compliance processing services. They will work alongside Venbrook's nationwide network of licensed adjusters to deliver a comprehensive solution for insurance carriers.

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The joint solution combines Venbrook's expertise as a TPA with Cognizant's advanced agentic AI and generative AI capabilities. The goal is to integrate agentic AI to manage complex claims tasks and orchestrate workflows, while generative AI supports the creation of customer communications designed to meet compliance requirements. Additionally, predictive modeling will enable proactive decision-making.

This new operating model aims to speed up claims processing times, increase accuracy, drive process efficiencies, support early fraud detection, enable operations to scale during peak seasons, improve customer satisfaction, and significantly reduce operational costs for insurance carriers. The ultimate goal is to provide an enhanced and modern claims experience for carriers so they can focus on their core strengths and continue to deliver superior experiences to their customers.

Jason Turner, Founder and CEO of Venbrook, expressed excitement about the partnership, stating that it is a much-needed solution in the industry and the first of its kind. He believes that this joint expertise will be valuable for clients who rely on Venbrook to deliver efficiency, transparency, and results. Turner also highlighted the power of their nationwide adjuster network in developing this new service.

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With 44 years of claims expertise, licensing in all 50 states, and a nationwide network of desk and field adjusters, Venbrook is well-equipped to handle complex claims. They are recognized for delivering highly accurate damage repair estimates, leading to substantial indemnity savings for insurance carriers. Cognizant complements this with deep expertise in AI, automation, and large-scale insurance operations.

Together, Venbrook and Cognizant bring industry-leading capabilities and innovation to the forefront of claims management for insurance carriers nationwide. Ganesh Ayyar, President of Cognizant Intuitive Operations, Automation and Industry Solutions, believes that this partnership represents a major step forward in modernizing claims management. He also emphasized their commitment to reshaping the future of claims operations by combining agentic AI and generative AI solutions with Venbrook's proven TPA expertise.

This collaboration between Venbrook and Cognizant is set to transform operations and elevate the customer experience for insurance carriers and policyholders alike. With their combined expertise and advanced technology solutions, they are poised to revolutionize the property and casualty claims process.

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