City of Boston Upgrades BOS:311 App to Streamline Services for Residents

~ Boston has released an update to BOS:311, its mobile and web application for reporting non-emergency issues, with a redesigned interface and changes intended to make submissions and follow-up easier.

The update is available now, the city said. Existing users can download it through the Apple App Store or Google Play Store, while residents can continue to submit reports on desktop at 311.boston.gov.

The city said users can describe an issue, add photos and share its location from one screen. Follow-up questions appear when needed, and residents can submit multiple photos. The app scans photos for metadata, which the city said can reduce typing and improve reports.

Other features include searching for reports by request number, issue type or street address; viewing results on a map or as photo cards; and bookmarking requests to track their status. Users can also find city news and announcements in the app.

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Updated mapping tools let residents move a pin to mark an exact location. The city said the app checks geographic data to ensure reports fall within Boston's jurisdiction. A "You" tab collects users' submitted reports, bookmarks and contact information, and the app saves recent searches.

The city said the update meets federal accessibility requirements and is compatible with VoiceOver and TalkBack. Users can more easily select accessibility and language preferences, according to the announcement.

The work was carried out by the city's 311 Department and Department of Innovation & Technology as part of an ongoing effort to modernize technology for basic city services. The city said the changes respond to constituent feedback.

Residents can send questions or feedback through the app or by calling 3-1-1.

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