St. Louis: Mayor Spencer Launches Public Access to CityStat, Sharing Key City Service Performance Data with Residents

~ St. Louis, MO - Mayor Cara Spencer has officially launched CityStat, a new portal that provides access to the city's performance data on various key services. This platform aims to increase transparency and accountability by allowing anyone to track the progress of city services such as pothole repairs, refuse collection, and tree removals.

During the public launch, Mayor Spencer stated, "CityStat measures what matters and gives my team the information we need to deliver better results. Through this platform, we are tracking a wide range of indicators that reflect the real, everyday experiences of St. Louisans." She also expressed her satisfaction with the improvements made in several areas over the past year but acknowledged the need for continued progress in areas where goals have not yet been met.

One notable improvement that can be tracked through CityStat is the increase in route completion rates for refuse operations. In early 2025, completion rates were at 50-65%, but by late 2025 they had risen to over 90%. This was achieved without any additional cost by implementing a performance-based incentive system and making changes to recycling processes.

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The new recycling system has also shown significant progress, with successful material recycling increasing from 37% to 78% between August 2025 and March 2026. This change not only benefits the environment but has also resulted in cost savings of $450,000 for the city.

In response to a snowstorm in January of this year, the Neighborhood Stabilization Division and Streets Division were able to reduce their average time-to-respond to citizen requests for snow and ice removal from 17.4 days in January 2025 to just 3.1 days in January 2026.

While there has been a significant decrease in pothole service requests since Mayor Spencer took office (70% reduction in backlog), addressing potholes remains an area of focus. In the last year alone, the Streets Division has completed 2,227 pothole requests on time, compared to only 1,327 in the previous year.

CityStat also highlights areas where the city aims to improve, such as emergency water main breaks. In the first quarter of 2026, only 61.9% of breaks were restored within 8 hours, falling short of the city's goal of 80%. To address this issue, the Water Division is implementing a Water Master Plan project and developing a plan to renew and replace water mains and valves based on data-driven assessments.

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Another area for improvement is routing Citizens' Service Bureau Requests to the appropriate department within 2.5 days. While currently at 93.5%, just shy of the city's goal of 95%, CSB frequently exceeds this goal and has plans for further improvement in 2026 through expanded training and documentation.

The City also aims to remove all validated hazardous trees within 30 days but has only achieved a rate of 39.2% in the first quarter of 2026. However, this is a significant improvement from previous years when the average was below 20%. The City is currently exploring options to further improve in this area.

To view all available CityStat data, visit www.stlouis-mo.gov/citystat/. This portal will be updated quarterly with the latest data to ensure ongoing transparency. The next update will include information on city mowing and towing services.

CityStat serves as a valuable tool for both city officials and residents alike, providing insight into the progress being made in key areas and highlighting areas for improvement. With continued efforts towards transparency and accountability, Mayor Spencer hopes to see even greater improvements in city services for St. Louisans.

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