Solvares Field Service Releases Third Edition of Real-Time Research

READING, U.K. - EntSun -- Solvares Field Service today announces the latest results of field service industry report, Real-Time Research. This annual study reveals how leading UK field service organisations are managing operational pressures and where inefficiencies still persist.

The headline finding is clear: In-day capacity management remains the single most important driver of productivity improvement whilst avoiding additional cost.

The research is based on interviews with management teams at 10 leading UK field service operators. Each organisation is at the beginning of its optimisation journey and together they manage hundreds of thousands of appointments, a wide range of appointment types, and thousands of field resources responsible for planned, cyclical, and reactive work across multiple sectors.

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The findings show an industry operating under sustained pressure. Cost control, rising customer expectations, skills shortages, and tighter regulatory demands are no longer short-term challenges. They define the current operating environment.

While sector-specific challenges vary, one priority stands above the rest. Over the past three years, in-day capacity management remains as the dominant focus. The ability to optimise appointment booking and dynamically adjust schedules as conditions change is now recognised as the single biggest lever for improving productivity. Organisations that can make adjustments in real-time are better able to protect service levels, absorb disruption, and avoid unnecessary cost.

The report also highlights several inefficiency benchmarks that point to structural constraints within current operating models:

- One hundred percent of respondents must schedule and route electric vehicles within their fleets. EV adoption introduces additional complexity, including charging windows, range limitations, and infrastructure planning.

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- Fifty percent of planners reserve capacity for reactive work. While this approach is intended to safeguard service levels, it frequently results in unused hours when demand does not materialise as expected.

- Eighty percent of organisations rely solely on call centres to create work orders. This creates bottlenecks, slows responsiveness, and limits flexibility in how work enters the system. As customer expectations shift toward digital and self-service channels, this dependency may restrict growth and increase cost-to-serve.

The research concludes that organisations capable of continuous, real-time optimisation are best positioned to manage volatility. Those that can dynamically balance planned and reactive demand, adapt to regulatory changes, and integrate new constraints such as EV routing will maintain stronger margins and more stable service performance.

Read the report at https://solvares-fieldservice.com/en/blog/