Simploy Earns Best of HR Services Award for Client Satisfaction for 5th Consecutive Year

ST. LOUIS - EntSun -- Simploy, a St. Louis-based professional employer organization (PEO), has been named a winner of ClearlyRated's Best of HR Services Award for Client Satisfaction for the fifth consecutive year, earning the prestigious 5-Year Gold designation. The annual award recognizes HR services firms that have proven superior service quality based entirely on third-party validated survey responses from clients.

Simploy's 2026 results outpaced industry benchmarks across every measure. The company earned a Net Promoter Score (NPS) of 79.7%, compared to a Best of HR Services average of 54.0% and an HR Services industry average of 48.0%. Nearly 84% of surveyed Simploy clients identified as Promoters — rating the firm a 9 or 10 on the likelihood-to-recommend scale — well above the industry's top-performing firms at 69% and the broader industry at 58%.

The survey, independently administered and validated by ClearlyRated, drew responses from 75 Simploy clients and produced a 27% response rate, more than five times the 5% industry average. Clients gave Simploy an average overall score of 9.4 out of 10, with consistently high marks across the five service drivers that most influence client satisfaction:

• 91.9% said Simploy always returns phone calls and emails within 24 hours
• 90.5% said Simploy always has a thorough understanding of their needs
• 89.0% said Simploy always delivers high-quality, error-free work
• 86.3% said Simploy's services are always a good value, given the cost
• 83.8% said Simploy is always proactive in helping them

"It's a result of the intentional culture we continue to build, and at its core is our mission: to enrich the lives of those we serve," said Carson King, CEO of Simploy. "This recognition is only possible because of our incredible team, who go through extraordinary lengths every day to deliver results - this award really belongs to them."

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That team-first culture came through clearly in the open-ended feedback Simploy clients submitted alongside their survey ratings, with payroll specialists and HR partners repeatedly singled out by name for their responsiveness, expertise, and care. One client shared, "Simploy has become a major asset to our small business. They are all proactive and always ready to answer all my silly questions." Another wrote, "The customer service is top notch. Always quick to respond to anything. And everything is handled seamlessly so I can stay focused on running my business. Zero complaints."

ClearlyRated's Best of HR Services Award is the only award in the U.S. and Canada that recognizes HR services firms providing superior client service based exclusively on ratings from their clients. Winners are determined annually through independently administered benchmark surveys conducted on behalf of participating firms.

Ready to partner with an award-winning HR team? Visit https://simploy.com/ to learn more.

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