Maronda Homes Leverages Power of AI to Automate, Accelerate Home Warranty Claims Process

PITTSBURGH - EntSun -- Regional builder Maronda Homes launches a new software system this week, promising to streamline and transform its home warranty claims processes.

The new AI-powered solution, created for Maronda by LATO AI, helps homeowners conveniently access repair services to address issues in their new homes covered by the Maronda Homes Protection Plan.

Providing fully customized, AI-powered automation systems and boutique-level attention, LATO AI delivers tech solutions to improve operations and workflow for companies across the transportation, construction, healthcare, manufacturing, distributing and e-commerce sectors. LATO's tailored solutions solve real-world problems, saving businesses time and money by streamlining processes and boosting efficiency.

Maronda Homes is a family-owned and operated business building new homes in Pennsylvania, West Virginia, Virginia, Maryland, Alabama, Florida, Ohio, Kentucky and Georgia. Customers are encouraged to evaluate their homes for six months after moving in and report any concerns to the warranty department. Finding a simple, efficient way to coordinate service request intake and contractor scheduling across Maronda's multi-state operation was key.

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"We created a very easy system for homeowners to be able to submit service tickets and have them approved and scheduled," said LATO founding Co-partner and CEO Michael Reynolds.

The upgrade integrates an intelligent voice assistant into Maronda's Enterprise Resource Planning (ERP) software to seamlessly manage warranty-related calls.

The assistant matches the caller's name, address, email and phone number with their home's unique job identification number in Maronda's ERP system and fleshes out the support ticket with information on the problem, including its location, severity and onset date. If photo documentation is needed, the AI assistant generates a secure upload link and sends the homeowner a personalized invitation to submit pictures.

"The assistant allows homeowners to initiate repairs 24 hours, seven days a week and eliminates time-consuming exchanges between the customer and service coordinators early in the claims process," according to LATO AI founding Co-partner and COO Dan Zabokrytskyi.

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A second phase of the project will employ AI technology to evaluate customer photos and automatically triage service requests to the appropriate service coordinator.

"For five decades, Maronda Homes has been dedicated to building quality new homes at an affordable price, with unparalleled attention to customer service," said Maronda Executive Vice President Matthew Wilson. "LATO AI is helping us implement innovations to refine and enhance our processes to give our new homeowners the best possible service experience."

LATO AI delivers custom solutions to help clients improve productivity and boost customer satisfaction. Our growing team of more than 50 software developers, designers and project managers crafts value-packed, personalized tools to solve specific business challenges by automating processes, streamlining tasks and providing transparent, real-time updates to keep projects moving. Learn more at http://www.latoai.com.