LTL Claims Ratio Index – Update 3Q25

RALEIGH, N.C. - EntSun -- Synchrogistics has released its Q3 2025 LTL Claims Ratio update, offering critical insights into an opaque corner of the less-than-truckload (LTL) industry. The industry LTL claims ratio remains steady at 0.35%, holding steady in the range it has held since early 2024.

The LTL claims ratio is the total claims paid (in dollars) divided by carrier revenue. The 3Q25 claims ratio of 0.35% means that for every $1 million in LTL freight spend, a shipper can expect to receive $3,500 for claims compensation.

Estimates for the size of the US LTL market range from $100 billion to $114 billion. Using the lower end estimate of $100 billion, a 0.35% claims ratio indicates that the industry pays out $350 million in claims settlements annually.

The claims ratio has dropped from 0.59% in 1Q20 to 0.35% in 1Q25. While improving carrier and shipper freight practices are contributing factors, other factors such as a slower rate of growth in limitations of liability versus the rate of growth in LTL freight rates also play a role.

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Claims are an unfortunate part of freight. With the advent of the Synchrogistics LTL Claims Ratio Index, claims no longer need to be a mystery.

To learn more about how Synchrogistics can provide context for your own LTL claims experience, please visit www.synchrogistics.com

About Synchrogistics

Synchrogistics is an award-winning third-party logistics provider based in Raleigh, NC. The company offers managed transportation, freight optimization, and supply chain consulting services to businesses nationwide. With expertise in freight claims management and advanced analytics, Synchrogistics helps clients reduce risk, drive savings, and improve supply chain performance.

To gain full, free access to the Synchro LTL Claims Index and see how your freight claims performance compares, visit www.synchrogistics.com/synchro-LTL-claims-index/.