Last Mile Inc Launches First-of-its-Kind Operational Technology Integrations on the ServiceNow Store

NAMPA, Idaho - EntSun -- Last Mile Inc., an operational intelligence company, today announced the launch of its Operational Technology (OT) integrations on the ServiceNow Store—unlocking a new category of enterprise value by extending the ServiceNow platform beyond IT and into the core of business operations.

For over 20 years, ServiceNow has transformed how organizations manage digital systems. But, the vast majority of enterprise value, which lies in physical operations, has remained disconnected.

Until now.

With Last Mile's OT integrations, real-time data from the physical world, like machines, facilities, infrastructure, and field assets, can now flow directly into ServiceNow, activating the platform's workflow engine for all major industries like Manufacturing, Retail, Energy, Utilities, Healthcare, Logistics, and beyond.

This represents a structural shift in how the platform creates value outside of IT.  By bridging operational systems with enterprise workflows, Last Mile enables organizations to move from reactive coordination to proactive execution and turning raw operational signals into immediate, automated action inside ServiceNow.

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For the first time, ServiceNow customers can:

• Extend the platform into operations without replacing existing systems
• Trigger workflows directly from live equipment and facility data
• Eliminate delays between detection and response
• Drive measurable gains in uptime, efficiency, safety, and cost

"This is the moment ServiceNow evolves from a system of record for IT into a system of action for the entire enterprise," said Rodney Runolfson, CEO of Last Mile. "The platform is already where work happens. We're making sure it has the operational awareness to act in real time.  At the end of the day, this is a shining example of how integration with the ServiceNow AI Platform accelerates business transformation."

As a ServiceNow Build Partner, Last Mile will deliver a growing library of OEM integrations that connect directly to the systems that businesses rely on every day. These integrations ingest, normalize, and securely deliver OT data into ServiceNow without disruption, without duplication, and without requiring customers to rethink their existing architecture.

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"This launch is a pivotal moment in the evolution of the ServiceNow platform," said Dan Stratton, AVP, Global Sales - Operational Technology at ServiceNow. "Extending workflows into OT means uptime, safety, and efficiency are no longer managed in silos; they're part of an end-to-end operational model that ties the physical world directly to enterprise decision-making."

The result is a new operational model: one where business workflows are no longer blind to the physical world, and where every industry can unlock significant new value from the ServiceNow platform they already own.

Last Mile's OT integrations are now available on the ServiceNow Store: Last Mile: OT Asset Data Integrations

About Last Mile Inc.

Last Mile Inc. is an operational intelligence company unlocking the next era of enterprise workflow. By bringing operational technology (OT) asset and performance data into ServiceNow, Last Mile enables organizations to extend the platform beyond IT and into the core of business operations, enabling them to run assets, workforce, and vendors from a single system of execution.