Forum Earns Record Customer Satisfaction Scores Again for 2025

CHICAGO - EntSun -- Forum Extended Care Services announced the results of its annual customer satisfaction survey, achieving 99% overall satisfaction in 2025 and reinforcing its consistent track record of high performance across long-term care pharmacy services.

The survey included 104 responses, evaluating Forum's performance across three core areas: pharmacy operations, customer service, and consulting/on-site support.

Results showed strong performance across all categories, with consulting and on-site services emerging as the highest-performing service area, followed by customer service and pharmacy operations.

Customer feedback highlighted the responsiveness and reliability of Forum's team, particularly in time-sensitive situations and day-to-day support.

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"Service is at the core of how we operate," said Brian Kramer, RPh, MBA, President & CIO of Forum. "Our success is directly tied to the success of the providers we serve." Forum's annual survey is a key component of its continuous improvement efforts, helping identify both strengths and opportunities to enhance service.

With increasing complexity across long-term care environments, Forum's consistent performance reflects a model designed to support both clinical care and operational efficiency.

To access survey highlights, visit forumpharmacy.com/education-resources.