Due Date Performance Matters. Especially Dealing with Suppliers

CHICAGO - EntSun -- People Were Frustrated

"We weren't even their vendor. But one of our customers mentioned what was happening and asked if we could check in, just to see if there was anything we could do. By that point, 'anything' was the right word. The other shop hadn't even touched the parts. Tens of thousands of pounds of unprocessed fasteners were sitting cold and forgotten in a corner," recounts Tim Winard, President of Dyna-Burr Chicago, Inc.

Tim made a call and they sent us a truck that same afternoon. Those parts were on our floor the next day. No excuses. No paperwork dance. Just action.

At Dyna-Burr they can run 12-hour shifts. The sight on the floor was something to see because it ran that smoothly. Operators moving with purpose. Line techs looking at the clock not as a deadline but as a challenge they refused to lose. Every rinse, every drying process, every spin had meaning. You could feel it in the shop. The hum of production and the pride that comes when a crew knows they're doing something that matters.

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In less than two weeks, the shipment rolled back out the door. Packed, tested, mechanically plated to spec, paperwork perfect. The customer got their parts faster than they thought possible. They didn't believe it at first, until the delivery truck pulled up.

That's the gap the team lives to close. Between "we're waiting" and "we're running again." Between "we hope" and "we know." Just one example of earning a new customer the old-fashioned way: With mutual respect.

Customer service, quality, speed, and price are table stakes in your world. You expect those. But due date performance is the KPI that tells the real story. Anyone should be able to deliver "eventually." Not everyone can deliver when it is promised, and not just once, but every time.

In manufacturing, lost days turn into lost dollars, followed by lost trust. When you find a shop that treats each day like it matters, hold them close. That is Dyna-Burr Chicago, Inc. When the clock is running and the pressure is real, they don't hide behind supply chain excuses. They solve problems fast and with accountability.

If due date performance matters to your company, you should reach out. Today..

https://www.dynaburr.com/