Cloud SynApps Joins AGCCP 2025 as a Leadership Sponsor

MOBILE, Ala. - EntSun -- PRESS RELEASE

Contact:
Reena Bhamri
Director of Marketing Communications
Cloud SynApps
ReachCSA@cloudsynapps.com

Vienna, VA — October 16, 2025 — Cloud SynApps (CSA), a leading provider of Salesforce-powered digital transformation and customer experience solutions for government, today announced its role as a Premier Sponsor of the 2025 Association of Government Contact Center Professionals (AGCCP) National Conference, taking place November 10–13, 2025, in Point Clear, Alabama.

The AGCCP National Conference is the nation's only peer-driven event dedicated to advancing the effectiveness and innovation of government contact centers. Each year, it brings together 100–150 senior leaders and practitioners from across North America to collaborate, learn, and share strategies that improve service delivery, workforce development, and citizen engagement.

As part of Cloud SynApps' continued commitment to advancing public-sector customer experience, Chief Revenue Officer Dilshad Albert will serve as a partner keynote speaker, delivering a session titled: "From Phones to AI: The 311 Evolution."

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This presentation marks the 29th anniversary of the first 311 system, celebrating how a simple three-digit service request line has evolved into today's AI-powered digital front doors. Albert will explore how data, CRM modernization, and AI are transforming government operations to be faster, smarter, and more responsive to community needs.

"The 311 movement started with a phone number. but it's become a driver for how governments everywhere build trust and deliver results," said Dilshad Albert, Chief Revenue Officer, Cloud SynApps. "We're proud to partner with AGCCP and celebrate the professionals leading this evolution from call centers to true citizen experience centers."

"Cloud SynApps is deeply committed to helping government agencies accelerate digital transformation and make citizen experience seamless," said Utkarsh Bhatnagar, CEO & President, Cloud SynApps. "Our sponsorship of AGCCP underscores our dedication to empowering public servants with tools, data, and automation that simplify service delivery and elevate public trust."

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"As we celebrate 29 years of 311, it's inspiring to see how collaboration, innovation, and technology continue to reshape how government serves its people," said Rosetta Carrington Lue, National 311 Thought Leader. "Partnerships like this, with organizations that understand both technology and the human side of service, are key to sustaining progress and building stronger communities."

The AGCCP conference aligns directly with Cloud SynApps' mission to empower state and local governments to deliver citizen-centered, data-driven, and technology-enabled customer service experiences. Through its Digital Front Door and AI-powered CRM solutions, Cloud SynApps helps agencies simplify workflows, improve responsiveness, and strengthen community satisfaction.

About the AGCCP National Conference www.agccp.org

About Cloud SynApps www.cloudsynapps.com