Careington Vice President of Contact Centers Featured at Frost & Sullivan Executive MindXchange

FRISCO, Texas - EntSun -- Careington International Corporation is proud to announce that its vice president of contact centers, Lora Ross Lawson, was a featured speaker at the 21^st annual Customer Contact West: A Frost & Sullivan Executive MindXchange conference in Tucson, Arizona on Tuesday, October 21. In addition to participating in an expert panel discussion, Lawson delivered a featured presentation focused on strategic industry insights for professionals in customer contact, customer experience and operations.

As part of the expert panel titled "Inside Our AI Journey: Real-World Uses, Challenges, and Lessons Learned," Lawson joined other industry leaders to explore how AI is transforming operations by sharing insights from real-world applications.

During her session, she also presented "Unlock the Power of Retention: Practical Strategies to Transform Your Workforce," where she shared proven strategies on building and retaining a workforce that aligns with company culture, humanizing KPIs and creating win-win solutions.

"I was excited to have the opportunity to speak at this year's Frost & Sullivan's Executive MindXchange conference," Lora said. "It's an honor to join fellow industry leaders in advancing the conversation around customer service excellence through innovation, technology and professional development."

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Careington is a health and wellness benefits leader known for delivering exceptional service through its in-house, U.S.-based Customer CARE team. This team of over 200 dedicated customer service professionals provides high-touch service to more than 30 million members to support our thousands of clients nationwide across the Careington companies and brands. Built on its core values — Compassion, Accountability, Responsiveness and Empowerment — the CARE team is the first point of contact for all member and provider and client support interactions.

"We were proud to have Lora represent Careington at this prestigious event," said Jeremy Hedrick, Careington's chief operations officer. "Her insights reflect our ongoing commitment to cultivating a supportive, growth-oriented culture within our contact centers. Many of our leaders — including our CEO — began their careers in customer support at Careington. This foundation of excellence continues to shape our company's success as we deliver unparalleled service to our clients and their members."

About Careington International Corporation

Careington International Corporation is an established leader in the health and wellness benefit space. Founded in 1979, Careington is a nationally recognized product aggregator and full-service administrator, and one of the largest privately held discount healthcare companies in the nation. Today, Careington serves more than 30 million members across all four affiliate companies, 12 unique brands and industry-best products and services. Dedicated to improving individual health and well-being by providing affordable access to care, Careington's national dental PPO and dental discount networks, flagship dental savings plans and growing portfolio of more than 150 health, wellness, lifestyle and virtual health products and services are designed to deliver cost savings and service excellence across a spectrum of life needs. Careington's innovative solutions are available to a wide range of clients, including employers of any size or industry, carriers, Medicare Advantage companies, TPAs, associations, unions, affinity groups, brokers, benefits consultants, individual consumers and more. For information on Careington's products, services, administration and marketing solutions, visit careington.com.

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