Popular on EntSun News
- BFX - The Revolutionary Entertainment Crypto Announces It's Listing on Top Exchanges by Mid June 414
- Actress Taylor Hay joins cast of upcoming thriller feature, To Avenge 261
- More of IN GOD WE TRUST -Isaac Jazzin strikes back with his new record
- Professor Chris Imafidon joins other world renowned scientists & eminent stars to pay tribute to Prof Stephen Hawking in Westminster Abbey
- Keith Lorren's Spice of Wakanda Debuts on TV One's Sister Circle Live
- Witness the Funky and Vigorous Beats Of the Electronic Duo THE VOIDED
- Mission Consortium Of Churches International, Serving the Global Community
- eBAY Fails to Protect Consumers by Violating its own Selling Policies
- AWS Joins Hands with Koenig for Training Delivery in SAARC
- So you think God doesn't speak
Here we share our top 10 tips for building and maintaining customer loyalty.
Remember the customer journey - why do customers contact you in the first place? It is surprising how few organisations actually do this exercise. Understanding what motivates customers to call, for example by looking out for repeat-contact reasons, will give you the information you need to re-align your customer service strategy and introduce a set of relevant, effective tactics.
More on EntSun News
- Summer Clearance Sale for B2B Customers at Rizoess
- Robert J. Becerra named to the 2018 SuperLawyers List as one of the Top Attorneys in Florida
- American Lamprecht Transport announces its new Referral Program
- French Company Starts Fashion Networking Events In India
- Buy the Most Applicable Music Promo Packages to Enhance Your Musical Career
- Jab Julien's 'Tesla' Featuring OZ is an Enticing Rap Single
- GrooveCar Brings Online Auto Buying to ACUC Conference
Drink your own champagne - check out your customer's end-to-end experience. Try out some mystery shopping on your own company - phone your helpline, initiate a web chat conversation and see for yourself what works and what doesn't. Is it easy to navigate around your company website to find the information you need quickly? Introducing this 'outside-in' approach to viewing your customer's journey could be a revelation and even a wake-up call to kick-start different ways of working within your contact centre
Don't ignore the evidence - contact centre agents represent the shop window to your organisation therefore encourage them to speak directly to customers to gain first-hand insight into their needs and aspirations? Then combine it with speech analytics and silent monitoring to capture the voice of the customer and be sure to follow up on this valuable source of business intelligence. What can you learn from individual customer interactions, good and bad, and what can be done to improve the overall customer experience?
More on EntSun News
- Petit Bizarre Offers Excellent Upbeat Combination in 'Mine Whats Yours'
- Xpx117 Catching The Heart Of The Audience With Performance In The Album 'LITHIUM'
- Top Notch Singer MR. Fast Money Makes Fans Crazy with His 'Money Season'
- Feel Refreshed with the Fantastic Rap Tracks by Thriving Rap Star Jutty
- PlayerAuctions Recommends the Account Value Calculator to Evaluate Accounts in a Snap
- Inspired 2 Win Enterprise LLC by La'Toya Hart Moves to New Office Location
- Cornerstone Medical Clinic Expands, Welcomes Family Nurse Practitioner Celeste Shumate
Never underestimate the impact of digital transformation - it's a fact that those in the 18-34 age bracket area, tomorrow's super-spenders, are more likely to quit a brand through a poor service experience. What is more, it is this same Millennial generation who turn to social media when they are not happy with 47% of 18-34 year-olds admitting to using social media to complain compared with 12% in the 55+ age group!
It's time to nurture this growing consumer segment who also expect to shop in a mobile, self-serve environment. Take a look at your offering on a smartphone or tablet - is it mobile responsive and are there features that accelerate and enhance the overall experience such as click to call for assistance?
Quality and empowerment - give agents the right tools and authority to handle customers based on their own judgment.
Lower Woodend Barns Fawley Henley-on-Thames OXON
+44 1491 845553
Latest on EntSun News
- State's Health Information Exchange Appoints New Executive Director
- SKIN46 Launches Kickstarter Debuting Tattoo Ink Made From Human Hair
- State's health information exchange announces rebrand and renewed commitment to providing value and long-term sustainability
- The Chicago Sun-Times Launches Impact Chicago Initiative to Recognize Individuals and Companies Making a Real Difference for the People of Chicago
- "Best Hot Tub" Reviewed And Named For June 2018
- Spark Design Awards Spring Winners
- Mach1 Services to disrupt roadside assistance, Takes aim at Urgent.ly, Honk and AAA
- Thermocouple Data Loggers with Extreme Temperature Range and Free Cloud Storage Now Available From T&D
- 4New Founder invests in Vanig International LLC
- Slow Clap Named 2018 Better Business Bureau Torch Award Recipient
- OB/GYN Develops A Game Changing Deodorant
- 8 Passengers from Southwest Flight 1380 File Lawsuit in New York
- Entrepreneurs with Win-Win-Win Business Model Offer Scholarship to Foster More Winning Ideas
- LuxStar Travel Network Reviews Travel Advisories
- Bringing Blockchain to Fixed Income
- Digital Ad Spending Continues to Increase in 2019
- David Abramo appointed to lead Ebiquity Media Management in North America
- Skymap, a Cloud Migration Acceleration Solution
- Mars Valley's 'Flush By Neurotic Poets' Takes World Music to another Level
- The Rev Hooman Makes Some Exclusive Songs Which are Enough to Attract his Fans